Orders, Prescriptions, and Deliveries
These topics cover orders you have placed through XRAI — both over-the-counter and prescription items — and what to do if something goes wrong with payment, delivery, or a prescription you expected to see.
Common topics
When to contact support
The pharmacy that fulfilled an order is usually the fastest way to resolve order-specific problems (wrong items, missing items, delivery delays). Contact XRAI support if:
- you cannot reach the pharmacy after two business days
- a payment was charged but no order was created
- you need help finding an order that is not appearing in your account