Account Help
These topics cover the most common reasons people cannot get into their account, and what to do when XRAI emails are not arriving.
Topics
- Sign in and account access — login codes, invite links, password resets
- Email delivery and account access — XRAI emails not arriving or your account locked because of email problems
- Signing in — where to sign in, and how a clinic or pharmacy site differs from
xrai.com.au
When to contact XRAI support
Contact us if:
- your account has been disabled
- you no longer have access to the email address on your account
- verification or login emails never arrive, even after checking spam
- you see a message saying your email is blocked